Customer Reviews

On the Spot Detailing
4.6
Based on 60 reviews
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Jessica Theis
Jessica Theis
16:42 05 May 22
well, I have to say, they do good work, the car looks great. In fact, a friend of mine and myself have been here before and we had amazing experience, the reason for the low rating and the review is due to my latest experience with the customer service. I picked up my car, looked great, but I noticed my cup holder divider was broken, I brought my concern to the office and the manger ( I think this was the manager) said let’s go talk to the guy who did it… I said ok… but honestly… why did we need to talk to him.. (moving on)… he then confronted the guy, with me there, and the guy says “oh it was like that”( IT WAS NOT) the manager then comes to my car and says “well I don’t know what you want me to do about it, I can’t inspect every car that comes in and out that would be too much”.. I was in a rush to grab my son from school otherwise I would have asked for some kind of compensation because my car and the cup divider was dirty not broken… any what kind of answer is that? The manager basically said to me, well it could have come in like that and you could have broken it for all I know…WHAT??? blame me for something I know I did not do, I count myself to be honest and thought I was dealing with a trustworthy establishment. They do great work, I’ve sent a few friends there to get their cars done and they said they had a great experience. My advice, take pictures of how your car looks before you leave it in their care… apparently I broke my cup divider (which I did not and wouldn’t lie about it). I won’t be driving 45mins to their company anymore after this experience… it’s a shame because i do like the work they do, just wish I got better care and customer service.
Neal McPhillips III
Neal McPhillips III
19:36 18 Apr 22
They did a great job, a little more expensive then paradise or Mr car wash. But they did a far better job on the inside. I am very happy and would tell anyone to go here.you will be here for 30 to 50 minutes minimum, but if you want your car clean inside and out it is worth the time.Look at how lean my dash is. AWESOME job!!!follow up - been two weeks and the inside of my car is still Amazingly Clean. I am very happy.
S Grose
S Grose
12:36 14 Apr 22
Friendly people and they did a fantastic job on both vehicles I brought to them for full detailing services. Both were in very rough shape on the interior and they came out looking like-new!!!! We will be back again.
Karen Teufer
Karen Teufer
13:13 05 Apr 22
We had our highlander detailed yesterday and honestly it was so filthy after a long winter hauling 4 grandchildren around everywhere I didn't think it was going to be possible to get it anywhere like it did when we first bought it. I was AMAZED that On the Spot Detailing was able to take our vehicle from extremely dirty to looking brand new!!! It looked like the day we took it off the new car lot in 2017!!! The customer service we received was excellent as well. We will be back with our other vehicle soon!!
Jack Edgell
Jack Edgell
18:23 08 Feb 22
Holy cow!I needed a company vehicle detailed/smoke treated with a unique billing situation that required one of the team members here to call a separate number to finish the transaction. They went the extra mile and completely took care of me from the first phone call to the pick up. The car feels brand new, smells great, and you can tell they didn’t miss a spot. I will forsure be coming here again and recommending. Nice work On The Spot!
Kou Yang
Kou Yang
14:39 07 Jan 22
This has the greatest deals and some of the finest people! They are full or heart and integrity! These guys will put your car back to looking new!
Christina Vandagriff
Christina Vandagriff
15:51 11 Dec 21
Really great detailing at a good price. We've had 2 vehicles done with them so far and will be going back!
Brennan Welter
Brennan Welter
17:27 20 Oct 21
Incredible Service!I took 2 vehicles here and they both came back looking brand new. On one of my cars, they were able to remove paint spots that I couldn't get out. The employees were nice and helpful. I will definitely return for more detailings!
Tom (Merrywindl)
Tom (Merrywindl)
15:05 22 Aug 21
Car came out absolutely fantastic, will definitely be returning regularly
C “Live_Free74!” B
C “Live_Free74!” B
20:51 31 Jul 21
First time getting the mini-van professionally detailed on the interior after 5 years of ownership & it needed it with 3 young ones wrecking the back end! Very impressed with how well everything came out. I did a drop-off the night before and it was finished mid-afternoon the following day.The carpet came out almost brand new. They tell you it is damp when you pick it up and they recommend leaving the windows down in the garage overnight to really dry it out, no big deal! They had done some extra cleaning services by mistake, which they didn't charge me for but I threw in a generous tip to make it worth the detailer's time.I would come back again. Pleasant staff & good service!
Michael Lorentz
Michael Lorentz
00:24 12 Feb 21
Nice place, did a great job inside and out. I would recommend and I will be going back there.
G P
G P
23:39 12 Oct 20
Honestly impressed with how good the interior (and exterior but the detailing was more for the interior) looks after picking it up. The annoying little crevasses were caked with seasonal debris and they made the whole thing look as good as it possibly could at this point in the car's lifespan. Will recommend to anyone.
C. M.
C. M.
00:43 12 Sep 20
They know what they're doing. Chuck is a really great guy! Awsome customer service. Excellent detail work
Kristin Hodnefield
Kristin Hodnefield
21:35 14 Jul 20
This is place is a great, affordable place for detailing. It was interior and exterior for $140. My car looks great. They got a lot of the stains out of my seat and did a great job on the exterior as well. They were prompt and able to get me in right away. I dropped it off at 8am and they called me at 1pm that it was ready (I was expecting it to be later!) I would Definitely recommend this place.
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